Partner Solution Expert

Operations · Copenhagen S, Copenhagen
Department Operations
Employment Type Full-Time
Minimum Experience Mid-level

Join us to optimise the way our partners connect and work with Miinto to grow their business.

Our value chain and customer journey is not built on robots, but the connection and teamplay of 1.800 partner shops and brands connected to Miinto. This role should optimise this collaboration to enhance the customer journey for global customer shopping from local boutiques.


Downstream the role is dedicated to optimise both digital solutions to support retailer’s collaboration with Miinto, but also to optimise how their work flows run to get the most of the collaboration. You will be servicing our top 100 partners to onsite and remotely audit their setups and support them with optimisations and implementations. Upstream you will be focusing on feeding learnings, optimisations and business cases to our dedicated tech domain optimizing our systems and product to retail and brand partners.

 

Why Miinto?


We are a dynamic and young company with more than 200 employees, passionately working to connect all fashion boutiques and brands in Europe on our platform, and we expect to triple our business over the next 3 years. You will become part of an international, diverse team of ambitious and dedicated subject matter experts to inspire and support you. The bar to join Miinto is high, we work hard, but we also take time to celebrate our successes, have fun and build relationships via frequent social activities.

 

What you’ll do


  • Focus on optimising our customer journey through our partners. Key touchpoint KPI’s non-exhaustive are Order Acceptance time, Rejections, Pick Up time, Delivery Time, Customer NPS.
  • Visit partners and audit their Miinto setup and ways of working
  • Develop reports showing how to optimise the setup to drive efficiencies
  • Follow up and implement the change 
  • Feedback and scope business cases for new R&D

 

What we’re looking for


  • You have a solution oriented mindset combined with a positive attitude when you face challenges.
  • You could have experience as a SaaS consultant, implementation evangelista, lean projects or software consultancy. You are used to reviewing solution setups or workflows, and how to optimise these within existing setups but also how new solutions can be made
  • You easily communicate monetary gains and wins, digital setups and technical solutions to non tech savvy decision makers
  • Ability to build strong partnerships with key stakeholders, influence them and eventually become a trusted advisor
  • Excellent written and verbal skills in English, other languages are a plus

    What to expect from us

     

    • In Miinto Operations we live for growth, scalability, efficiencies to rocket our customer journey and partner satisfaction. We are striving to grow retailers by connecting local supply with global demand
    •  It is a fast paced environment where we cherish and nurture teamspirit. Supporting each other are key factors, while we are getting things done
    • A truly multicultural work environment - we currently have employees from 15 countries around the world!
    • A lovely and vibrant office in Copenhagen
    • A flat hierarchy built on trust and collaboration
    • Vibrant, humorous and easy-going atmosphere with occasional social events
    • Flexibility to manage your own time in order to maximise your performance
    • Competitive salary as well as company discounts on Miinto


    Miinto is revolutionising the fashion industry with an e-commerce platform for fashion boutiques enabling thousands of fashion boutiques and fashion brands to do business faster, smarter and easier. Right now, Miinto is showcasing roughly 800,000 products, several thousands of brands and almost 3,000 partners across 10+ markets. Miinto is a young company headquartered in Copenhagen, growing fast and recently received capital to further accelerate growth.

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    • Location
      Copenhagen S, Copenhagen
    • Department
      Operations
    • Employment Type
      Full-Time
    • Minimum Experience
      Mid-level